OnCustomer is a multi-channel customer communication platform that integrates Facebook, Zalo, live chat, and phone interactions into a single platform. It helps businesses streamline customer communication, ensuring faster responses, better segmentation, and improved customer satisfaction. Key features include automatic chat routing, campaign message sending, customer segmentation, Webbot support for 24/7 customer guidance, and CRM integration. It also provides detailed reports on customer satisfaction, employee performance, and leads captured through Chatbot, ensuring a more efficient customer service experience.
Hourly Rate(INR):
NA
Budget(INR):
NA
Hourly Rate(USD):
$50 - $99
Budget(USD):
$10,000+
Employees:
250+
Headquarters:
Hanoi, Vietnam
Established:
2017
Services Provided
OnCustomer allows you to manage interactions on a single platform, including Facebook Fanpages, Messenger, Zalo Official Accounts, and call information. Streamline communication by sending and receiving messages across multiple channels and accessing call history instantly.
OnCustomer provides detailed reports on customer sources, satisfaction, and employee performance, helping you make data-driven decisions. Access customer demographics, track satisfaction levels, and monitor employee performance for better team management.
OnCustomer captures leads automatically via chatbot, greeting and collecting information as customers interact. Leads are then imported into CRM, ensuring timely, complete follow-up, and preventing missed messages or comments across platforms like websites and Facebook.
Founder(s) Details
Cong Anh Minh Tran
Managing Director
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