Ozonetel, established in 2007, is a leading provider of cloud-based customer experience solutions. Founded by a team of seasoned technologists and entrepreneurs, the company developed India's first cloud-based customer experience platform, addressing challenges faced by call centers globally. Over the years, Ozonetel has expanded its services to cater to both small and medium-sized businesses (SMBs) and large enterprises worldwide. Its AI-powered platform offers features such as automated quality audits, conversational intelligence, voice bots, chatbots, and intelligent neural search. These tools enhance customer interactions, streamline processes, and drive business growth. The company's impact is evident, with over 2,500 customers, more than 100,000 agents globally, and handling over 2 billion calls annually. Notable clients include Apollo Hospitals, BigBasket, and Zomato. In 2021, after 14 years of being bootstrapped, Ozonetel secured its first institutional funding of $5 million from Stakeboat Capital. This investment aimed to support the company's expansion in the U.S. and double its workforce within a year. In August 2024, Ozonetel appointed Shalil Gupta as Managing Director (Global Growth). With over 25 years of experience in business and technology, Gupta's leadership is expected to drive global expansion and enhance the company's customer experience consulting practice. Ozonetel continues to innovate in the customer experience domain, providing businesses with integrated, AI-driven solutions to improve customer engagement and satisfaction.