Paddle serves as a Merchant of Record, providing payment infrastructure for thousands of software companies worldwide. When you purchase a product or subscription from any of these companies, Paddle is the entity that bills you.

A charge from Paddle on your statement typically indicates that you’ve bought or subscribed to a product from one of the companies in our network. If you’re unclear about which product or service this charge is for, visit paddle.net to review your transaction details

To check the details of your charge, simply use our support chat on paddle.net, where you can review your transaction history. You can also cancel subscriptions or request a refund if necessary.

To cancel a subscription, head over to our support chat on paddle.net and provide your email or transaction information to locate your subscription. Alternatively, you can use the Paddle.net link found in an email from us that automatically shares your subscription details with our virtual assistant.

If you qualify for a refund, you can request it via our virtual assistant on paddle.net. Please review our refund policy under “consumer right to cancel” in our buyer terms. In some cases, the refund policies of the specific product or service provider may apply, so be sure to check their website for more details.

Paddle manages complex back-office tasks—including global banking, foreign exchange, and international sales tax compliance—so software companies can focus on enhancing their products. For more insight into our role as a Merchant of Record compared to a payment facilitator, please read more on our website.